Heavenly Treasures is a 12 year old catalog company selling
exquisite fine jewelry and our catalogs are distributed to nearly 5 million
customers each year. At Heavenly Treasures you can be sure to find the latest
trends and fashions, as well as the most elegant of classics. Exceptional Value,
Craftsmanship & Quality, and Stellar Customer Service are some of our best
features.
We
accept all major credit cards including Visa, Mastercard, American Express,
Discover, Diners Club, JCB, PayPal & GiveAnything.com. All online orders are
processed with standard SSL Security Encription. You can also mail a check or
money order to the address below but please note items are not shipped until
your check or money order clears (usually 5 business
days).
Yes,
all of our items are genuine. Our gold is either solid 14k, 18k, or 22 karat.
Our gold is not layered in any way (unless noted). All of our diamonds &
gemstones are genuine stones unless noted differently on the specific item. We
offer only the highest quality jewelry.
Items in stock are usually shipped within 1-5 business days via
UPS or USPS insured (even quicker during the holidays). Items not in stock
may take longer & you will be notified immediately via email if an item is
on backorder and will be given an approximate ship date. At any time you may
check the status of your order online here (click here). If your item
requires sizing, please allow extra delivery time for
them.
Yes, any in stock item may be shipped express delivery for an
additional charge. Please select your option during checkout. If you're in a rush,
please make sure to contact us to see if the item is in stock. If you choose
express delivery & your item is not in stock, you will be notified promptly
via email & your order will be changed to standard delivery.
Many times we have other sizes available but not listed. When we
don't, we may be able to special order the item for you (special order terms may
apply - please inquire). The same goes for switching stones or colors on certain
items.
Omega back earrings come with post and clips. Most of the time the
posts can be converted so that the earrings can be worn as clip only (a nominal
fee may be charged).
The quickest way to find your ring size is by following the
instructions on our ring size chart (click here to
download). Or you can contact us via email or
by phone and give us your name & address and we'll send you out an
easy-to-use ring sizer.
Absolutely, our representatives would be glad to take your
order by phone or fax. Please feel free to contact us toll free, within the
United States, at 1-800-495-5777 or you can fax us at 732-531-8044; if you are
located outside of the United States, call 732-531-7976.
Is it safe to
use my credit card on HeavenlyTreasures.com?
Yes, shopping at Heavenly Treasures is safe. Our site is hosted by
Yahoo & has the latest version of Secure Socket Layer Technology (SSL) to
encrypt your information and help make sure that only you and Heavenly Treasures
ever see it.
Our store is hosted by Yahoo! so you will
automatically be covered by the Yahoo! Buyer Protection Program which provides
up to $750 of fraud protection.
How much do you
charge for shipping and sales tax?
We
only charge sales tax for shipments going to NJ (6.875%). We do not charge sales tax
for any other state. There are additional charges to ship outside the
U.S. and to express ship orders. See our complete U.S. Shipping Rates or
International Orders policy for more information. Sales tax is automatically
applied to your HeavenlyTreasures.com order.
What are the
general guidelines on shipments going to canada?
Canadian duties,
taxes and brokerage fees on items shipped to Canada are established by Canadian
Customs & we are not responsible.
Anything over $20.00
CAD (including gifts) might be subject to Customs fees
At this time, we
only ship USPS to Canada
Taxes, PST &
GST, will vary based on the province to which the items are shipped
On occasion
shipments going to Canada get held up in customs and may take several
weeks to clear out and get delivered - please be patient as your shipment
will arrive in due time.
In order to provide our customers with the quickest possible
delivery, we ship all orders within a very small window of time after an order
is placed. If you have already placed an order and wish to change it, please
contact customer service immediately at 1800-269-4637. Please remember
to have your order number handy.
Yes, if for any
reason, you are not completely satisfied with your selection, please return it
to us within 90 days for a full refund. See customer service for more
details.
What if
the item I received is incorrect or damaged?
Every effort is made in certifying your
jewelry is mailed in immpeccable condition. If however, an item is damaged in
route to you, please call our customer service department at 1800-269-4637. We
would be more than happy to assist you with a replacement (if available) or a
credit (if necessary). Plesae remember all of our packages ship out insured so
your shipment is covered against theft, loss or damage.
When
calling within the United States, call 1-800-269-4637; outside of the United
States, call 732-531-7978.
Does Heavenly Treasures have an affiliate
program?
Yes!
To learn more about the Heavenly Treasures affiliate program, please visit our affiliate
program information pages by clicking on the link at the bottom of our
site.
Promotions, discounts and promotional or coupon codes
(collectively "Promotions") are valid for the specified time period for online
purchases of merchandise only and may be used one time only unless otherwise
stated. One time use Promotions must be used in their entirety in a single
purchase. Any amounts not redeemed in the applicable purchase will be forfeited.
Promotions cannot be combined with other promotions. Promotions do not apply to
gift certificates, gift-wrapping, shipping, applicable taxes or duties or
similar services. Promotions cannot be applied retroactively to previously
placed orders or to orders that have been adjusted. Free shipping promotions are
valid for U.S. standard ground shipping within the 50 United States. For
promotions requiring a minimum order size, charges for gift-wrapping, shipping,
applicable taxes and duties, and credits from gift certificates do not count
towards the minimum order size requirement. For promotions where you must buy 1
(or more) item(s) to get a reduction on the second (additional) item(s), the
discount will be applied at checkout to the lower priced item. If merchandise
was purchased with a Promotion and subsequently returned, you will be issued a
credit at the promotional price and, if the Promotion has expired, it cannot
then be applied to a replacement or future order. If you return a gift that was
purchased with a Promotion and the Promotion has expired, you cannot apply the
expired Promotion to a replacement or future order. Promotional items are
available only while supplies last. Heavenly Treasures can, at its sole discretion, extend or terminate
a Promotion at any time.
